** PHITEN RETURN POLICY **

PHITEN will only accept returns – no exchanges. The item(s) must be returned to the address below within 30DAYS of the order date. The item(s) must be sent with its original undamaged packaging, completed return form, and packing list.

Send to:
Phiten USA, Inc.
Attn: Returns
436 Alaska Ave.

Torrance, CA 90503

Please note: PHITEN reserves the right to refuse any return claims. The decision will be of sole discretion of PHITEN and will be decided when the product is received by PHITEN. Only re-sellable items will be accepted. PHITEN will only accept returns. Once the item is accepted, refund transaction will be made. A refund confirmation will be sent within 7 to 14 days of receiving the item. Return shipping shall be paid by the customer.

We disclaim any defects from shipping. Each case shall be handled by the customer.

The shipping and handling cost will not be refunded.

• The innovative Aqua-Titanium material has been fused into the fabric using Phiten’s unprecedented Phild (pronounced: “filed”) processing technology. Please do not be concerned about moisture, as Aqua-Titanium particles will not separate even if the fabric is washed or absorbs perspiration. The power of Aqua-Titanium is semi-permanent, which means the effect itself will never go away. Phild processing is applied not only to Aqua-Titanium particles, but to all the materials that comprises our Titanium Necklace.

• The power of Aqua-Titanium will never go away, but repeated wetting and drying of the fabric will accelerate the material's wear and tear. Also, if the necklace contains any metal parts, these can heat up and cause discomfort or burns.

• No problem – simply give us a call at 1 (888) 774-4836 and we can take your order and your credit card information over the phone.

• All requests for returns must be completed in writing using a “ Request for Return Authorization Form.” The “Request for Return Authorization Form” must be completed in its entirety, including original invoice number and date of original invoice, before a return will be processed. To qualify for return, all merchandise must be invoiced no longer than 30 days prior to request for return. Returns after 30 days are not accepted.

• The effectiveness of PHITEN products is safe for people of any age, including children. However, we advise that necklaces and other products are kept out of reach of small children to prevent any choking or swallowing of the product.

• Yes. The effectiveness of PHITEN products is not harmful to anyone who is pregnant or has a pacemaker.

• The effects are the same. The only difference is the size and shape. The Titanium Discs can easily be placed directly on specific parts of the body, whereas the Titanium Tapes can cover greater areas and can be attached easily to your knee, elbow or other joints. For the sake of good hygiene, we recommend changing the tape after a period of heavy perspiration, as in the summertime.

• No. There is no single method of applying or wrapping the Titanium Discs or Tape. Simply apply them to desired areas.

• It’s always good to test a small area of your skin first. You can also minimize skin irritation by apply Liquid Titanium Massage Lotion over the area and wait until the skin is dry before taping. We recommend reapplying the tape every 2 to 3 days (for hygienic reasons). If irritation or rash continues, please discontinue use and consult your physician